Refund policy

Breeze eSIM offers a hassle free, full refund if you have not used any data and cancel within 14 days of purchase.
Key Refund Terms
Eligibility: Your eSIM must have zero data used. Plans activated in-country are not eligible, and plans must be cancelled within 14 days of purchase (and unactivated) per their terms.
Timeframe: Unused plan cancellations must occur within 14 days of purchase. 
Started Bundles / Data Used: If a bundle has been started or data has been used, you can still submit a request through the chatbot, which logs a support ticket for the customer service team to review on a case-by-case basis. 
Expiration: Plans not activated within 6 months of purchase expire without a refund. 
How to Request a Refund
Chatbot (Fastest): Log in to your account on Breeze eSIM or open the website chat icon, type "refund," and follow the on-screen instructions.
Support Contact: Reach out directly via email or live chat through the Breeze Support Centre if you prefer to speak with the team.
Processing Time: Approved refunds are processed back to your original payment method within 3 business days.
    If you've already activated your plan or used data, tell me how much data was used or what issue you experienced so I can let you know how customer service typically handles cases like yours.